Shipping policy

Shipping Policy

Thank you for shopping with Cerámica Crema. Every order is packed with care to help your handmade ceramics arrive safely.

Order processing

Orders are processed within 1–3 business days, Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

During collection launches, sales, and holiday periods, processing times may be slightly longer. If there is a significant delay with your order, I will contact you by email.

Please note that processing time is separate from carrier transit time.

Domestic shipping

Domestic orders are shipped through USPS. Shipping options and rates are calculated at checkout based on the delivery address, package size, and package weight.

USPS Ground Advantage: typically 2–5 business days after shipment

USPS Priority Mail: typically 1–3 business days after shipment, when selected at checkout

USPS delivery estimates are not guaranteed and may be affected by weather, holidays, or carrier delays. Priority Mail estimates are generally 1–3 business days, but USPS notes that those delivery times are not guaranteed.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking to begin updating after the carrier receives the package.

Address accuracy

Please review your shipping address carefully before placing your order. Cerámica Crema is not responsible for packages shipped to an incorrect or incomplete address provided at checkout.

If you notice an address error, please contact ceramicacrema@gmail.com as soon as possible. I can update an address only if the order has not yet been shipped.

Lost, delayed, or marked-delivered packages

Once an order has been accepted by the carrier, delivery is handled by the carrier. If your package is delayed, please first check the tracking information and contact the carrier for the most current delivery update.

If a package is marked as delivered but cannot be located, please check with household members, neighbors, building management, and your local post office. If you still need assistance, contact me at ceramicacrema@gmail.com and I will do my best to help.

Damaged orders

Ceramics are fragile, so please inspect your order upon delivery. If your item arrives damaged, please email ceramicacrema@gmail.com within 14 days of delivery with your order number and clear photos of:

The damaged item

The inside and outside of the shipping box

All packing materials

Please keep the damaged item and all original packaging until your claim has been resolved. I will work with you to provide an appropriate resolution, such as a replacement, store credit, or refund.

International shipping

International shipping rates and available destinations are shown at checkout. Delivery times vary by destination and may be affected by customs processing.

For eligible international destinations, applicable import duties and taxes are calculated and collected at checkout. Prices are displayed in your local currency. For destinations where duties and taxes cannot be collected at checkout, these charges remain the responsibility of the customer and are determined by the destination country.

Orders refused because of unpaid import charges are not eligible for a refund of original shipping costs.

Questions

For shipping questions or assistance with an order, please contact ceramicacrema@gmail.com.