Refund policy

Returns & Refunds
Thank you so much for supporting Cerámica Crema. Each piece is handmade, and small variations in shape, glaze, color, and surface are part of its unique character.

Returns
I accept returns of eligible items within 14 days of delivery. To start a return, please email ceramicacrema@gmail.com with your order number and the reason for your return.

To be eligible for a return, items must be unused and returned in their original packaging and in the same condition in which they were received. Please do not send an item back without contacting me first.

Customers are responsible for return shipping costs for returns based on a change of mind, color preference, size preference, or other non-damage-related reasons. I recommend using a tracked shipping service and carefully packaging returned ceramics, as I cannot issue a refund for items damaged or lost in return transit.

Once your return is received and inspected, I’ll notify you of the approval or denial of your refund. If approved, your refund will be issued to the original payment method. Original shipping charges are non-refundable.

Damaged, defective, or incorrect orders
Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or if you receive the wrong item, please contact me at ceramicacrema@gmail.com within 7 days of delivery. Include your order number and clear photos of:

The damaged item

The inside and outside of the shipping box

All packing materials

I will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund. Please keep the item and all packaging until we have confirmed next steps.

Non-returnable items
The following items are final sale and cannot be returned or exchanged:

Custom, personalized, made-to-order, or commissioned pieces

Sale or discounted items

Gift cards

Earrings, for hygiene reasons, unless they arrive damaged, defective, or incorrect

Exchanges
Because each piece is handmade and often one of a kind, I do not offer direct exchanges. If you would like a different item, please return the eligible item according to this policy and place a new order, subject to availability.

Cancellations
If you need to cancel an order, please contact me at ceramicacrema@gmail.com as soon as possible. I can cancel an order only if it has not yet been shipped or begun as a custom order.

Questions
For return, refund, or order questions, please contact ceramicacrema@gmail.com.